Welcome to the new Aurora Rewards program, designed for you, the Seriously Northern traveller. Aurora Rewards strives to be the best in Canada and we will continue to grow the program with you in mind. Whether you’re travelling on company time or your own, you can earn points on flights booked with Canadian North* that can be redeemed for travel to the destination of your choice in our network**, or, for gift cards and merchandise.
In the future, we will be adding additional ways for you to earn points and some exciting reward items that are meaningful to your community. We are also announcing an enhanced Aurora Concierge program that will bring added benefits for joining Aurora Rewards and booking flights with Canadian North. These benefits are designed to make travelling easier and more rewarding. Our first tier starts at only 12 Qualifying Segments***, or 12,000 Qualifying Points***. So sign-up and start flying to earn seriously rewarding benefits in 2017. You can view the latest program information online at www.AuroraRewards.com.
Provide your Aurora Rewards number at the time of booking or check-in for each flight. The name on the reservation must match the name on the Aurora Rewards account for points to be credited.
Members will earn Aurora Rewards points based on the miles flown for non-stop or direct flights (segments) based on the distance between the origin and the destination, multiplied by the applicable fare class calculation from the booking code, as indicated on your ticket. A Qualifying Segment is defined as a single flight number starting in one community/city and ending in another, not including stops enroute.
A minimum mileage of 500 will be used to calculate the percentage of points earned according to the booking code, when travel is less than 500 miles.
On connecting flights that require a change of plane and flight number, points credited will be calculated based upon the distance from origin to destination for each segment of the trip. Canadian North reserves the right to limit credit for an itinerary to the flight segments listed on your ticket.
Upon request at the time of enrollment after April 30, 2014, points will also be awarded for travel flown up to 30 days prior to enrollment.
The following flight numbers are eligible for the collection of Aurora Rewards Points provided they are booked in an Eligible Fare –
|125%||Super Flex||Y, H, V, P|
|100%||Flex, Corporate, Medical,
GN Duty Travel
|M, A, T, C, O|
|25%||Saver, PIVUT, Bereavement,
|X, L, Q, R, S, B|
Points will not be given for the following:
The awarding of Aeroplan Miles is calculated in a different manner than Aurora Rewards. For details on Aeroplan Miles earned when travelling on Canadian North flights, please visit: www.canadiannorth.com/info/aeroplan.
Any missing activity on your Aeroplan account must be addressed with Aeroplan.
The awarding of Aeroplan Miles is subject to change or termination at any time at the discretion of Canadian North or Aeroplan, without prior written notice.
Canadian North reserves the right to inactivate or close an account and/or forfeit all earned points under the following circumstances:
If points for a qualifying Canadian North flight or qualifying partner activity are not recorded on your statement within 30 days, please follow these procedures:
For Canadian North activity, you may request points to be credited online at aurorarewards.com/missingpoints.php. You may also send a copy of your airline ticket/ticket receipt and boarding pass(es) to:
Aurora Rewards Service Center
Suite 200, 1850 Vanier Blvd
Aurora Rewards points have no monetary value and as such cannot have value in any monetary claim against Canadian North, or its affiliates or parent companies.
Aurora Rewards membership is a program that can be cancelled by Canadian North at any time and without compensation for any points then accrued, including without limitation, abuse by the member of any of the terms and conditions of the program.
Each member is responsible for understanding and keeping up to date on the terms and conditions of the Aurora Rewards program.
Corporations, partnerships and/or legal entities cannot be enrolled as members.
Members must provide a full name to participate in the Aurora Rewards program. Full name means the given (first) name and family or surname. The full name must be the same as the name on the member's passport or other valid travel document (Government-issued I.D., as outlined by Transport Canada at http://www.publicsafety.gc.ca/cnt/ntnl-scrt/cntr-trrrsm/pssngr-prtct/dcmnts-eng.aspx). Members will be assigned an individual membership number upon enrollment.
Minor children enrolling in the program may only do so with the consent of and by their parents or guardians on their behalf. Minor children shall not create accounts or enroll by their own actions. Accounts in respect of minor children should include their given (first) name and family or surname and ensure that reservations are made to match the name they have used to track rewards attributable to their travel in the program in order for points to be credited. Where minors have been enrolled, parents and guardians shall therefore provide their own email for receipt of notifications and password resets; they shall not provide emails which contact that minor directly. The parents and guardians shall have access to and shall be entitled to obtain information from customer service, direct usage of any accrued benefits in relation to the minors for which they are responsible, and such parents and guardians shall be responsible for all required privacy requirements and consents for the information they provide.
Membership and points accrued are non-transferrable.
Only one person may be enrolled per Aurora Rewards account.
Members may not maintain more than one Aurora Rewards account.
In the event more than one account number is assigned to the same individual, the duplicate account will be closed, and only the applicable point credit, excluding any enrollment bonus, may be transferred to the remaining account.
If an enrollment bonus is offered, it will only be allowed once in the lifetime of the member's account.
Your password cannot be viewed or changed by a Canadian North representative. If you would like to change your password, please sign in at AuroraRewards.com and update your profile. If you cannot remember your password, you may either select to answer a security question online that you have established when setting up your account which allows you to change your password online, or, an email with a secure link to change your password can be sent to you. If you have forgotten your password, please click here to select one of these options.
You are responsible for the selection and use of your password and for maintaining the confidentiality of your password. You should not divulge your password to anyone. If you do, you are solely responsible for any actions that person takes with your password, including, without limitation, any transactions in your account, any violations of the Aurora Rewards program rules, and any further disclosure of your password. Canadian North shall have no liability for losses resulting from unauthorized access to, or use of, your username and password.
By becoming a member, providing your email and choosing to opt-in to email communications, you are supplying express consent for our contacting you by email in regards to your membership, offers, contests and news from Canadian North and the Aurora Rewards program, or related activities. Furthermore, to enhance your experience as a site member, members agree that we may send out notifications, newsletters and site announcements, and from time to time third party offers from companies that we feel may have something that will benefit you. However, we will provide you with the opportunity to opt-out of receiving different types of communications if you wish (except system communications, or communications required for account maintenance or consummation of services or product ordered, which are mandatory).
Documentation may be required for some types of address changes including valid Drivers License, Birth Certificate, Passport or Government-issued I.D. For address changes, a member may update their account address information using their Aurora Rewards username and password by visiting My Profile page on the Aurora Rewards website, editing their address and attaching any required documentation. Canadian North is entitled to accept all changes provided under that password as valid, and duly carried out or authorized by the member. You may also be able to update your account address by submitting the information via fax or mail. Members should include their Aurora Rewards number and signature on all requests and documentation.
Fax or mail supporting documents to the Aurora Rewards Customer Service group at:
Aurora Rewards Service Center
Suite 200, 1850 Vanier Blvd
Fax # 1-866-437-5381
The member's signature and Aurora Rewards membership number must be included in all written correspondence. Name change requests cannot be processed over the phone. A copy of supporting legal documentation (e.g., court order, marriage certificate, divorce certificate) must be submitted by fax/mail and will be required for any name change requests.
Aurora Rewards Service Center
Suite 200, 1850 Vanier Blvd
Members whose accounts have been terminated for any reason may not reopen new accounts.
It is your responsibility to familiarize yourself with the Aurora Rewards program rules and with the other terms and conditions that apply to your travel on Canadian North. If you have any question about the rules that are applicable to your situation, please check canadiannorth.com or contact an Aurora Rewards Customer Service representative for guidance.
We also may disclose your personal information or financial information to third party agents providing or assisting in our provision of services or products, and to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control.
To operate the program, including processing your transactions and supporting your activities on the site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment, advertisements and promotional fulfillment.
As we continue to develop our business, we may at some future date become involved in a transaction in which one of our business units may be acquired or considered for acquisition by a third party. In such circumstances, your personal information would be transferred and/or could be the subject of due diligence investigations by the third party. In the event that Canadian North goes through a business transition, such as a merger, being acquired by another company, selling all or a portion of its assets, or enters bankruptcy, members' personal information will, in most instances, be part of the operations or assets transferred. You agree that we or our successors may do so without your further express consent, and you agree that the successor may continue to possess and use the information conveyed in accordance with the terms of this policy. If as a result of the business transition, the members' personally identifiable information will be used in a manner different from that stated at the time of collection members will be given notice.
© 2017 Canadian North Inc.
Last updated 07/27/2015
Changes to award travel ticket dates/times may be at least two hours prior to the departure time of the flight being changed, or the new flight, whichever is soonest. Award tickets booked within two hours of departure are nonrefundable and cannot be redeposited or reissued. No changes will be permitted to the first flight of award tickets booked within two hours, however date/time changes to the return are permitted if the return flight is not within two hours and the change is made at least two hours prior to the departure flight. A $75 plus GST change fee applies each time a change is made Date/time changes to the return portion of an award ticket are permitted at least two hours prior to the departure flight. Taxes and fees will apply.
Aurora Concierge Gold and Diamond members do not pay the change fee however two hours advance notice of changes is required and space must be available for reward seats.
Routing changes are not permitted.
If travel is not cancelled two hours prior to departure and the award ticket is not used, all points are forfeited.
Once travel has commenced on an award ticket, the award is considered used. Points will not be credited back to the account for the unused portion of the ticket.
Aurora Concierge Gold and Diamond members do not pay the recredit fee, however, the award ticket must be cancelled at least two hours prior to departure.
Taxes and fees for award travel are the responsibility of the passenger and must be paid at the time the ticket is booked.
All other air travel must be ticketed separately from award travel. For international award ticket travel, if a published routing does not exist between two cities or service is not offered via a published routing, travel must be within the maximum permitted mileage. Completely open tickets will not be issued.
If a request for a cancellation occurs the day after a redemption, and the gift card or merchandise have not been sent out, a restocking and recredit fee of $75 plus GST applies. This fee applies equally to all members.
You've reached Aurora Concierge status and now it's time to enjoy the comfort, convenience and those little extras that you deserve. Get to know all the details of your benefits and make the most of them.
Aurora Rewards bonus points do not count towards Aurora Concierge qualification.
Aurora Concierge is achieved when the following levels are reached -
The qualification time frame for Aurora Concierge status is from January 1 to December 31 of each year.
The Qualified Benefit Period (QBP) is applicable the year after qualification and is effective from March 1 to the end of February of the following year.
Last updated 02/04/2015